POLICIES

Equality & Diversity

As a business support services provider Business in Focus is fully committed to best practice in Equality and Diversity and we have actively:

  • Revised all of our Equality and Diversity policies to reflect best practice and new legislation 
  • Established close working relationships with under-represented group organisations across South East Wales to support a diverse community 
  • Supported by the Welsh Government successfully achieved the Commitment to Equality (C2E) standard in December 2010, and the further Gold standard in February 2012. This ensures that, as a business support provider, we provide service provision to the whole community, promoting and encouraging work with under-represented groups, and ensuring we follow best practice as an employer
  • Introduced a stringent Welsh language policy and have registered with the Welsh Language Board as a company 'Investing in Welsh'
  • Actively promoted the Welsh language introducing bi-lingual content to all of our business cards, training flyers, phone answering service, and signage around the business
  • Produce a Welsh language version of our website.

Complaints Policy

Business in Focus is committed to ensuring that we deliver the highest standards of customer service throughout all business activities. We are committed to ensuring that all complaints received are fully investigated in an impartial and timely manner in accordance with the policy.

Data Protection Statement

Business in Focus is committed to ensuring all activities carried out by the company and its employees adhere to the principles set out in the General Data Protection Regulations (GDPR). Business in Focus is working towards GDPR and will be compliant by 25th May 2018. 

Privacy Policy

This privacy policy applies between you, the user of this website and Business in Focus, the owner and provider of this website. Business in Focus takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

Environmental Policy

As a responsible organisation, our environmental policy documents our commitment to identify and control our adverse environmental impacts. We shall also implement an effective environmental management system in line with the requirements of level one and two of the Green Dragon standard. 

Equal Opportunity Policy

Business in Focus is committed to providing equal opportunities in employment and to avoiding unlawful discrimination in employment or to customers. This policy is intended to assist Business in Focus to put this commitment into practice. Compliance with this policy should also ensure that employees do not commit unlawful acts of discrimination. 

Welsh Language Policy

We are committed to treating Welsh and English on the basis of equality, so far as we are responsibly able to do so. Our ambition is to treat Welsh and English equally in every situation, without exception.

 

 

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